Volunteer Screening Blog

Every nonprofit organization needs a board of directors. While specific responsibilities may vary due to the organization’s mission and its stage of existence, the roles and purposes of every board are similar.

Nonprofit volunteer boards must create their own structure, policies and procedures for governing the organization. Far beyond just meeting once a month, the board is responsible for developing its policies and terms of service.

Here are some tips for effective boards and committees:

1. Make sure that all board members receive a written job description.
2. Develop the year’s schedule of meetings a year in advance.
3. Provide board members with meeting materials and agendas well in advance. Two to three weeks is optimal.
4. Keep meetings focused, stick to the agenda and don’t linger on any one item longer than necessary. Briefer meetings are better meetings.
5. Encourage all board members to participate in discussions.
6. Take accurate minutes of all meetings and distribute to board members promptly afterwards.
7. Require board members to serve on committees.
8. Show appreciation of all volunteer board members by acknowledging contributions publicly, in newsletters, at meetings and in minutes.

Additional considerations for boards include the size of the board, the length of a board member’s term, and what committees are needed. Typical committees are Executive, Audit and Finance.

Business relationships can make a big difference to a non-profit organization. Whether developing partnerships for financial support, human resource (volunteer) support or product donations, nonprofits should tap into the offerings of local, regional and national businesses aiming to increase their corporate social responsibility profile and do good things.

Reaching out to corporate partners can be uncomfortable at first, but if you have a good development director, it should be a part of his or her job duties. A natural first step might be contacting local businesses, entrepreneurs and community service organizations like Kiwanis and Rotary International.

Finding avenues for business to help your nonprofit in a win-win situation is the key. While an event sponsorship might be a perfect fit for a financial institution, it might be too much for a construction company. You might ask for their help in other ways – like volunteering their employees to perform repairs on your building or to donate a crew for a day to fix up an elderly client’s home.

Another way for a business to become a valuable partner is through cause-related marketing. For example, a company donates a portion of every sale of a featured item, for a limited time, advertising their efforts and creating goodwill among the public.

Still additional avenues for businesses to get on board with a nonprofit are social enterprises and donating products or services. A social enterprise is a business venture that combines profit making with social advancement. An ice cream shop started expressly to donate all profits to a charity is one example. Another is a work training program that restores and sells used appliances, in order to fund its programs to train displaced workers in appliance repair.

For some companies, donating products or services is the easiest way to support charity work in their community. A web design firm may be able to provide your nonprofit with the new website you need—and they may do it for free or a reduced cost. Advertising, event banners, office supplies and food for events are additional ways your local business community may be willing to support your nonprofit.

Be sure to offer publicity in exchange for a business’s good deeds. Adding a logo to a banner, blasting positive posts on your e-newsletter, Facebook and Twitter and mentioning your business partners in every interview and story about your nonprofit will demonstrate your appreciation and give the company an enhanced image, which is always a good thing.

Sometimes, all it takes is an ask to start forming valuable relationships with business partners that can really make a difference to your organization’s bottom line!

Nonprofit organizations don’t have it easy these days. From cuts in state funding to lower donations from supporters, many charitable organizations must battle every day just to keep the doors open. And not all have succeeded. With all the difficulties facing NPO directors, they have their hands full. Added regulations and time-intensive requirements can seem unnecessary.

But there is one that is not: conducting background checks on volunteers. “Why should we be required to run background checks?” said one NPO director. “I don’t have the time or budget, and all of our volunteers are model citizens.”

This must be one lucky NPO manager! Others have not been so lucky. Volunteers come from all backgrounds, and just like the general public, there are a certain percentage of honest volunteers, dishonest volunteers, and volunteers with criminal histories—or worse, sex offender status.

Despite a lack of time or budget, nonprofit organizations depending on federal and state funding to serve their clients could be mandated by state and federal governments to conduct background screening. Specifically, those providing day care or child care services, or that bring employees or volunteers into contact with minors or vulnerable adults, are typically required to perform background checks on all employees and volunteers.

In addition, federal programs or those with federal contracts are required to conduct criminal background checks on both employees and volunteers. The same is often true in some states, if any state funds are used by the organization.

Any NPO that plans to conduct background checks must notify the potential volunteer and obtain written consent by way of a signature on a notification page. It’s easy enough to add this document to a volunteer application.

Whether it’s mandated or not, it’s just good practice to conduct background checks on potential volunteers. Why not take this easy step to protect your staff, clients and other volunteers from potential danger of an unknown volunteer’s unknown problems?

Fundraising events for non-profits are seldom hassle-free. But they are almost always extremely important to the bottom line. With so much riding on a successful fundraiser, it makes sense to be as organized and thorough in planning as possible. Not only does it make the event easier on everyone involved, it can help bring in more much-needed funds right away, and set the stage for increasing support for your non-profit in the future.

Tips That Can Make Anyone A Fundraising Event Guru

1. Set your objectives: know exactly what you hope to accomplish, the minimum fundraising goal that must be met and any other expectations that your board of directors or management might have.
2. Set a budget: This can be the sink-or-swim item on your planning list. You must know what the spending limit is before you purchase a single postage stamp. Base it on previous events, and add or cut to individual line items as necessary.
3. Start recruiting volunteers and sponsors early. This goes along with the budget—when you look at each budget item, ask yourself if there is a volunteer that can provide the service or a sponsor that can provide the product. Ask early and often. It’s a great feeling to cross a line off a budget because you managed to secure it free of charge!
4. Start making spreadsheets. Simple Excel spreadsheets serve as checklists and planning documents. They can save your life!
5. Select the right venue: Consider number of attendees, easy access, parking and accessibility for all. Make sure the main room won’t be too crowded, or you could see your attendees leaving long before the event is over. Get references from previous events and check up on service, food, comfort level (not too hot, not too cold) and accommodations.
6. Reach out: Not only do you want to contact your entire list of supporters, but you want to let the general community know about your event, too. Get signs and banners made and hung around the venue and in other high-volume spots. Send press releases to the local newspaper and community blogs. Set up Facebook and Twitter accounts and make sure you update them weekly, then daily when the event draws nearer. And ask your friends and family to spread the word through their Facebook and Twitter accounts, too. It works!
7. Get it in writing: Make sure you have the venue, caterer, speaker, auctioneer and anyone else involved in your event under signed contract. Don’t promote the event without them!

Non-profit executive Nancy March found herself playing the role of volunteer coordinator as staffing cuts made her volunteer manager a thing of the past. “I need easy ideas to help me more effectively manage both the non-profit and its volunteers,” she said recently.

Here’s what volunteer coordinators know about keeping volunteers motivated and clients happy:

How you say it is more important than what you say. It’s all in the delivery. Communicating critiques or instructions well requires knowing how, when and where to do it. Especially when it comes to handing out necessary criticism to volunteers—who don’t have to be there—it’s important to gauge the person’s feelings before you start. If you need to correct a volunteer who’s failing at a task, make sure she’s not having a bad day already. Ask how she’s doing and listen closely. You may need to wait until another day.

Offer compliments more than criticisms. Catch volunteers doing something right—and offer immediate praise. Keep track of how often you do it. Karen Awashka, a volunteer coordinator in Madison, WI, starts her day with six dimes in her pocket. Her goal? To transfer each of them to the other pocket before the day is over. Each time she compliments a volunteer with “you’re such a help to our organization,” or “I really appreciate the way you reorganized the bookcase,” she transfers a dime. Why dimes? “Because they’re small, light and they don’t clang together too much,” said Karen. The idea is to find a way to remember to balance criticisms with compliments.

Lead by example. Don’t put off tasks onto others that you can do yourself. Don’t compromise on quality of service delivery or on the brand promise of your organization. When volunteers see leaders digging in and working hard alongside them, they are reminded they are part of an important team.

Ask for feedback. Lauren Bailey, volunteer manager for a youth services organization, suggests asking volunteers what three things could be improved in the organization. “I try to ask each volunteer this question at least once per quarter,” she adds. “It gives them a sense of ownership that we are all looking for solutions to our common problems. And they have great ideas!”

According to the report Volunteering in America, 4.4 million teenagers, ages 16 – 19, volunteered across the country in 2009. They gave nearly 390 million hours of service, mostly to education and youth service organizations.

That number totals 26 percent of all people in their age group—which is just slightly lower than the percentage of Americans overall (26.8%) who volunteer. 26% is great—but it’s down from a few years back, when over 30% of all teenagers volunteered some time in their communities. They raised funds, provided general labor, collected and distributed food, and mentored youth.

If you manage volunteers for a non-profit organization and need help, perhaps you should focus your efforts on the teens in your community, who may not know about your organization, its mission and its needs.

1. Boost your social networking presence: Kids receive information through new ways—the internet and social networking, not phone books and newspapers. If your NPO does not have a well-designed and updated website, and isn’t on Facebook, you could be turning off a wide audience—including teens.
2. Ask. Teens are much more likely to volunteer if they are just asked to do it.
3. Ask some more. Ask for referrals. If you already have young volunteers, ask them to recruit their friends. A text from a friend is all many teens will need to jump on board. Ask older volunteers to mention the need to their young family members or neighbors. Ask everyone you see if they know a teen who would like to volunteer.
4. Contact schools, youth groups and scouting organizations. Many are looking for places their kids can volunteer. They just need to know where kids are needed!
5. Contact the National Home Education Network to reach homeschooling families.

When young people volunteer, everyone benefits. It’s a big confidence booster for them, and with the fresh ideas kids bring, it could even change the direction of your organization.

Volunteers are just like any other staff member that comes into your nonprofit organization. They are usually unknown, unpredictable and will do the unexpected while working for your NPO. It’s important to know as much as you can about each volunteer before they can cause harm and it’s vital to the safety and strength of the organization to use the same background screening procedures you use for employees.

Why is it Important to Screen Volunteers?
To Protect the People You Serve: This is the most important reason to screen volunteers—to keep dangerous people away from your clients. Adults who work with kids or teens, elderly caregivers and home visitation volunteers should always undergo background screening.

To Limit Liability: If your NPO serves the public, the entire organization is at risk whenever and wherever a volunteer is placed—especially with at-risk populations such as children or the elderly. If harm is done to a member of the public, the NPO could be held liable for a volunteer’s behavior. Thorough background screening will weed out volunteers with arrests or other criminal activities in their pasts.

Because it Could be Mandatory: Nonprofits that depend on federal and state funding are usually required to perform background screening on employees and volunteers.

To Protect the Organization’s Reputation: Volunteer screening allows a nonprofit to enjoy a good reputation in the community, which can lead to more support. Having a “loosey-goosey” approach to placing volunteers can harm an NPO’s standing in the community.

To Discourage Predators: Often, just knowing your organization conducts background screening will be enough to keep away volunteers who might be seeking inappropriate contact with children. Conversely, a no-screening policy could look like an open invitation to offenders and predators to come right in and start working with vulnerable populations.
Volunteer managers and nonprofit organizations are vulnerable to financial loss and inappropriate or dangerous behavior of volunteers. Criminal background screening on all volunteers can protect your organization, staff, and clientele from harm.

Our previous volunteer retention post touched on an important aspect of keeping volunteers happy and productive—give them recognition and appreciation more often.

If you’re like many volunteer managers, you are always searching for creative—and inexpensive—new ways to recognize your volunteers. Whether you’re tiring of the standard “thank-you” banquet, or you just need some quick and easy ways to demonstrate your appreciation, here are several ideas that might just work for you!

Go beyond doughnuts: Sure, picking up doughnuts or bagels on your way into the office is pretty easy—and it’s always welcomed by staff and volunteers, right? Well, considering how many of them could be on gluten-free, sugar-free or weight-loss diets, maybe not. As an alternative, try stopping by your grocery store’s salad bar, and create a nice platter of fresh fruit and vegetables. Most everyone loves strawberries in spring and melon in summer, and it’s a healthy, sweet treat that won’t break anyone’s dietary restrictions. And they’ll know you appreciate them, too!

Give a book: As an alternative to plaques, why not give a gift that will be used and enjoyed, rather than gathering dust? A book that mirrors your nonprofit organization’s mission, interest, or purpose will bring even more meaning. Here are a few suggestions:

• Historical organizations:   America’s Historic Places
• Animal Welfare:    The Art of Racing in the Rain
• Social Services:    The Women of Hull House
• Volunteering in general:    Chicken Soup for the Volunteer’s Soul
• Education:    Three Cups of Tea

Keep it Relaxed: Instead of a formal affair at an expensive venue, throw a casual volunteer thank-you party at your house—or one of your board member’s homes. Fire up the Bar-b-Que, order a simple meal from a wonderful caterer, or prepare some homemade soups and breads. If you have a specialty dish you can prepare, even better—the personal touch and effort will not go unnoticed by your volunteers. Just give everyone the opportunity to relax and socialize in an informal setting.

Who needs sun? Bring a day of sunshine to the office in the middle of winter. Party stores usually stock beach-theme favors, so pick up a bunch of sand pails and fill them with goodies. Inexpensive sunglasses, bottles of bubbles, Frisbees, and water squirters, plus an ice cream sundae bar are sure to bring out the kid in all your volunteers.

And in addition to these great ideas, here’s another—and it’s the most effective, least expensive one: be sure to say “thank you” often and loudly to each and every volunteer.

Most volunteer managers want good volunteers to stick around. But sometimes, life prevents volunteers from continuing their work with your nonprofit organization. Others move away. And then there are those volunteers who prefer to help for short-term projects at different times throughout the year. But for those willing and able to volunteer long-term, how do you retain them?

Volunteer retention starts with great communication—and that starts with the recruitment process. When both sides are clear from the beginning what the needs are, what the position entails, and what time commitment is needed, you’re more likely to retain the volunteer. There should be no questions about duties or hours needed. If your volunteer leaves because you indicated a maximum commitment of 2 hours a day and they cannot complete their tasks in that amount of time, you have a problem with process or communication—not retention.

During the interview process, repeat the job description for the available volunteer position. Assess their skills to ensure the volunteer is right for the job. Placing volunteers in positions that match their interests and abilities is an important step in retention.

Set aside sufficient time for orientation. Welcoming new volunteers and integrating them into the organization’s mission and culture is vital to a smooth transition. Show new volunteers where everything they need is located, and be sure to introduce them to all other volunteers and staff they’ll be working with. Let them know who to turn to when they have questions or problems.

Thorough training is important. Depending on the volunteer and the job they’re matched to, they may need little training, or extensive training. Try different techniques to see which are most successful for each volunteer—everyone learns differently. Ask for input and feedback to ensure you’re giving the volunteer the training they need, and that they are comfortable with their tasks.

Check in often. Informal chats as well as formal evaluations are a good mix. Especially in the beginning, ask new volunteers how they are doing, if they feel they’re succeeding at their tasks, and what help you can provide. Semi-annual evaluations will allow you and the volunteer time to review expectations, performance, and satisfaction. Provide constructive feedback and ask how you can better support their efforts.

Provide variety. Don’t expect a volunteer to enjoy the same tasks for a long period of time. Some folks like variety, so don’t forget to ask your volunteers if they are happy with their job or if they’d like to try new tasks.

Give recognition and express appreciation. You’d be surprise how many volunteers say they left a nonprofit organization because they didn’t feel appreciated! Tell your volunteers how much you need and appreciate their efforts. It will go a long way to volunteer retention.

Courtesy of Houston Zoo

A non profit website that caught our eye recently is the Houston Zoo. Take a look and you’ll see why! The site is colorful, but not cluttered, organized perfectly and highly interactive.

Visitors to the site can easily find upcoming events for adults and kids, all the latest zoo news (including updates on soon-to-be-born baby elephants!), videos and activities. The site is updated daily, plus features a live Twitter stream. Following the zoo on Twitter, becoming a fan on Facebook, and connecting to the Zoo’s Flicker photostream and You Tube Channel are as easy as clicking your mouse on the home page buttons.

Interested in supporting or volunteering at the Houston Zoo? They make it any easy. Of the seven main navigation tabs, one is “Make a Donation.” You can see how important fundraising outreach is to the zoo. From that tab, one can choose from a variety of options:

• Donor Clubs: the zoo offers several tiers of support level, from the Flock, aimed at young professionals, to the Asante Society for higher-level givers. All supporters receive special perks and invitations to private tours and parties.
• The African Forest: This special project gets its own area of the site, fully explaining the vision and soliciting support to make it a reality.
• Fundraisers: Large-scale events and smaller family-oriented parties are highlighted, with photos from past years and “mark your calendars” information about this year’s dates.
• Corporate Support: Clear details on how corporations and businesses can sponsor events and volunteer at the zoo make getting involved a no-brainer. Plus, the content is obviously written with the reader’s motivation in mind, answering the question, “What’s in it for me?” Answer: visibility, brand enhancement, exposure, and wide appeal.
• Corporate Volunteer Program: this area of the site is well-writeen and appealing, outlining the ways business gourps can become involved, the commitment required, and how to get started with becoming a volunteer.

Finally, the zoo’s Annual Fund Drive and Other Ways to Give tabs make it easy to do just that.

Other ways this site is a winner:

• The site creates instant credibility by featuring the Zoo’s accreditations at the bottom of the home page, along with a Better Business Bureau seal;
• Hours, prices, directions, zoo maps and newsletter sign-up are at the top of each page;
• An interactive “Ask us a question” form and the event calendar appear on all 2nd- and 3rd-tier pages; and
• A big “Donate Now” button shows up on most 2nd and 3rd tier pages.

Non profits can learn a few tricks from Houston Zoo’s website. Even if your non profit cannot manage the high-level programming and graphics that this site has, you can still borrow most of the outreach ideas. Clear content that answers visitors’ questions and keeps them coming back are easily achievable website goals!